B2B FAQ

How should we communicate?

Please email all job submissions and questions to us at:

jake@jfoxcustom.com

Emails are quick and efficient, but most importantly they create a written record so we can easily look back to find instructions, dates, and other necessary information.

What services do you offer?

We specialize in full production of custom fine jewelry. This includes:

- Computer Aided Design

- Still and Animated Renderings

- Wax Model Production

- Precious Metal Casting

- Diamond and Gem Sourcing

- Setting and Finishing

- Engraving

- Cold Enamel and Inlay

What services don't you offer?

While we are happy to send you a wax or raw casting to finish yourself, we do not currently work on, set, or finish outside waxes and castings.

We do not work on, or offer invisible setting, true tension setting, or cast-in-place.

Do you offer repair services?

Our focus is on creating custom jewelry. While we will occasionally make exceptions on a case-by-case basis, as a general rule we do not accept outside repair work from wholesale accounts.

What metals do you cast?

We currently offer:

  • 14k white, yellow, and rose gold
  • 14k Vanilla white gold
  • 18k white, and rose gold
  • 18k Rich yellow, 18k Royal yellow
  • 19k Vanilla white gold
  • Platinum 900 IR and 950 RU
  • Silver (de-ox)

Other metals such as green gold, higher karats, bronze, and palladium alloys may be available upon request.

10k is available on a case-by-case basis.

What gems do you offer?

We are happy to provide diamonds for your piece. For melee, we offer:

  • Lab grown (round and fancy)
  • Natural precision cut (round and fancy)
  • Natural ideal cut (round)

Our standard is near colorless (GHI), and true eye clean (SI+), however we are happy to provide other colors and clarities as your project requires, even up to DF/VVS+ ideal cuts!

We are also happy to provide colored diamonds (natural fancy, as well as treated), and gemstones for your projects.

Third-party stone-cutting services are available.

Will you work with my metal?

Of course!

We are happy to cast customer gold.

Customer gold is cast in its own flask, and whenever possible, we ask that you send enough metal to use for the button as well. All metal should be the same color, and ideally the same karat.

Although we have very good results overall, we are unable to guarantee porosity or casting quality when using customer materials.

We do not cast customer's platinum or silver at this time.

Will you work with my stones?

Of course!

Please note that while we do try to assess and note significant chips, abrasions, etc. all customer-supplied gems are assumed to have some previous wear and tear.

Previously worn diamonds and gems will be considered set at customer's risk.

Whenever possible, we ask that you take accurate measurements of gems you will be supplying prior to the initial design work being done. Failure to do so can add days to the turnaround as we have to revise, adjust, and / or modify to accommodate.

We make every effort to handle your valuable goods with the utmost care, and to note any issues prior to setting. We do not take financial responsibility for loss or damage incurred during shipping, or for damage to customer supplied stones.

What is your pricing structure?

All production jobs are priced individually, with consideration to the labor and materials involved in your unique project.

A quick guide for pricing on CAD-only jobs can be found below.

We are happy to provide you with a free estimate for your project, as well as share details about average prices, etc. privately via email.

What is your turnaround time?

It is always good to check before starting a project, but in most cases finished pieces will run 3-4 weeks from the date of approval, or from the time that we receive any parts you are supplying.

Some special services such as stone-cutting and advanced engraving may add time.

Are you up for a challenge?

We love pieces that are out of the ordinary, and are always happy to brainstorm with you to figure out how to bring a crazy creation to life!

Please keep in mind that an especially difficult or unusual project may take extra time as we figure out how it all needs to come together.

Can you copy a piece?

We love doing vintage reproduction, and bringing lost or worn out rings back to life!

We will not under any circumstances copy a trademarked or protected design unless you are able to provide written consent from the owner of said properties.

This includes recognizable brands, trademarked characters, movie props, sports teams, logos, etc.

How much is CAD work?

These prices are for jobs which involve only CAD work. This service is available to jewelry industry only. Jobs requiring 3D scanning, test resins, or multiple models may cost more.

We are always happy to provide a free estimate before beginning work.

  • Level 1 - Up to $115

    Relatively simple, and classic designs. Most "bread and butter" bridal pieces, and items with limited filigree.

  • Level 2 - Up to $215

    More involved pieces. Avante-garde styles, some degree of faux engraving, beading, and organic elements.

  • Level 3 - Up to $315

    More complex jobs involving problem solving and afanced assemblies, custom cut gems, and higher levels of detail.

  • Level 4 - Ask for Estimate

    Pieces which are largely sculptural, involve heavy use of pavé, or involve other unique challenges.

CAD Policies

Job Approval

Once we provide renders for your project, you'll have 30 days to approve the job. If the job is not approved within this time-frame (unless we've agreed on something different), a CAD fee of $100 will be billed to you.

Don't worry! If the job moves forward at a later date, this fee will be credited toward your final balance.

Revisions

We're happy to accommodate reasonable changes and adjustments at no extra cost whenever possible. However, additional charges may apply after the first set of revisions.

  • Major Changes: If you provide new measurements that require remaking the design, or make significant changes to the existing design, that may incur extra charges.

  • Style Changes: If the design changes to a completely new style, we'll consider that a new model as a new model and bill accordingly.

Additional Versions

Example 1: If you have a single style in mind and want to see it in different colors (e.g., white and yellow gold), this is considered a variation, not a new model, and we typically won't charge extra.

Example 2: If you provide customer stones and want to see two distinct designs using these materials, this will be treated as two separate models and you will be billed for each.

Got Questions?
If there's something you're unsure about, or you have specific concerns, feel free to reach out! We’re here to help make the process as smooth as possible.

General Policies

Timeline

While it can vary based on the nature of the job, and our current workload, turnaround is typically 3-4 weeks from the date of approval or the date we receive your goods (if you’re supplying parts or materials).

Customer Materials

We consider it a privilege to be trusted with your customer's valuable goods, and make every effort to handle them, with the utmost care.

While we do our best to check for and document any significant chips, abrasions, damage, etc., please note that all customer-supplied gems are assumed to have some previous wear and tear.

J. Fox Custom will not be responsible for any chips, breakage, or damage to stones you or your customers supply, nor for any loss or damage that may occur during shipping.

Copying

J. Fox Custom will not under any circumstances copy a trademarked or protected design unless you can provide written consent from the property owner.

This includes recognizable brands, trademarked characters, movie props, sports teams, logos, etc.